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Privacy Policy – Tourmate Rentals
Date: 09/19/2025
At Tourmate Rentals, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).
We may collect the following types of information:
• Personal Information: Name, email address, phone number, driver’s license or ID details, payment information.
• Vehicle Information: Details of vehicles listed on the platform (for owners).
• Location Data: Pick-up and drop-off locations, GPS data (when enabled).
• Usage Data: App activity, preferences, device information (IP address, operating system, app version).
• Verification Data: Identity documents, photos, or other proof for safety and compliance.
• Manually Collected Information: In some cases, certain information may be collected manually through third-party communication channels such as WhatsApp, email, or direct calls for verification, booking, or customer support purposes.
We use collected information to:
• Provide and manage bookings and rentals.
• Verify identities of renters and owners.
• Process payments and refunds securely.
• Improve app performance and user experience.
• Communicate with you regarding updates, promotions, and support.
• Ensure safety, trust, and fraud prevention.
We may share your information with:
• Vehicle Owners/Renters: Limited details required for booking and verification.
• Service Providers: Payment gateways, cloud storage, identity verification services.
• Third-Party Communication Platforms: When information is exchanged manually (e.g., WhatsApp), limited data may pass through these platforms, which are governed by their own privacy policies.
• Legal Authorities: If required by law, regulation, or for fraud prevention.
• Business Transfers: In case of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
We use reasonable security measures (encryption, secure servers, verification processes) to protect your data. However, no method of transmission over the internet or third-party platforms is 100% secure, and we cannot guarantee absolute protection.
Depending on your region, you may have the right to:
• Access, update, or delete your personal data.
• Opt out of marketing communications.
• Restrict or object to certain data uses.
Requests can be made by contacting us at tourmaterentals@gmail.com.
We may use cookies or similar technologies for analytics and improving user experience. You can control cookie settings through your device/browser.
Our Services are not directed at individuals under 18. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time. The revised version will be posted with the updated “Date.”
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 tourmaterentals@gmail.com
🌐 tourmaterentals.lk
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